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Creating a pop-up using a GlideDialogWindow
I recently had to create a pop-up window with a reference field where one could select a user to redirect an approval to. A Glide Dialog Window seemed to be the best option to me. An approver had to be...
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LDAPS via MID Server
LDAP is a good way to have your user provisioning in ServiceNow. This helps you to maintain user data in one source where it can be accessed by multiple applications. To transfer the user data...
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Organizing (a lot of) code with a controller pattern
ServiceNow does a lot of things right. It allows for a great deal of extending and customizing, and compared to most other SaaS solutions I see in practice it does so very well. You write your custom...
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How to ‘Show XML’– the not so annoying way
The one thing that possibly annoys me the most on Servicenow is the fact that the ‘Show XML’ pop-up is automatically closed when it is no longer in focus. Actually, I am not sure when the window is...
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Knock, knock who is there?
In ServiceNow out of the box it is possible to restrict access to the instance based on IP address. When access is revoked the following page is visible below. Under “System Security” a module is...
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Capture the template being used in record chosen from the template bar
Every now and then we get a customer question if it is possible to report on the use of templates. Usage like the number of times templates are used and by whom. Tracking this has become a bit more...
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Current in Advanced Reference Qualifiers
The “Current” object in the context of Reference Qualifiers is an interesting object that can assist in delivering the filter you are looking for in a Reference Qualifier. This article describes how...
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The getRefRecord dilemma
The getRefRecord functionality in ServiceNow is a function that gets a GlideRecord object for a given reference element. But what does it actually do and how should it be used in Istanbul and higher?...
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TOTP (Time based One Time Password)
Make use of one-time passwords for several two-factor authentication systems. A couple of months ago, I was working for a customer on a ServiceNow implementation where I had to configure an interface...
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Migrating knowledge articles from one ServiceNow instance to another
Sounds like a simple export and import XML right? That’s what I thought too… until we saw that the Knowledge state circles in the list view of kb_knowledge no longer showed the usual green for each...
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