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Merge Duplicates
Sometime ago I migrated data from one ServiceNow instance to another. Both instances had company and user data, which were not in sync with each other and the new instance ended up with a number of...
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Something completely different and off-topic…
This blog-post is completely off-topic, but I thought it would be fun to create this post anyway Just a few days ago a had a conversation with my colleague while he was packing his bag to leave office....
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Create knowledge based on Major Incident flag
When a major incident occurs you can inform your users via the “News” topic used in the Knowledge Base. This way the information can be displayed via Self-Service after publishing it, preventing your...
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IT Portfolio Management: what has ServiceNow to offer?
I’m currently implementing a form of IT Portfolio Management for a customer. Unfortunately this is not done in ServiceNow but with another tool. As my previous experience with ServiceNow was very...
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Service Catalog versus Business Service Catalog
The Service Catalog in ServiceNow is a list of predefined goods and services (catalog items) that customers can request. In ServiceNow a Business Service Calalog can be defined after activating the...
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The smallest detail regarding your ServiceNow instance!
This describes what’s needed for one of those extremely small details regarding your ServiceNow instance: the favicon. “A favicon (short for “favorites icon”), also known as a page icon, is an icon...
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Social Media integration
Social media and other online communities are becoming essential for organizations to improve their support and boost productivity. In this blog post I am asking for your opinion. We already have...
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Thoughts on design quality and its measurement
Implementation of functionality can vastly differ between organizations and sometimes even between consultants from within the same organization. This is due to the fact that the mind is unique for...
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KPI’s, performance, reporting, ServiceNow and Mirror42
Mirror42 is a reporting application that focuses on providing Dashboards, Scorecards and Analytics based on Performance Indicators (PI). These PI’s have already been defined in the system. Naturally...
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How to help end users to recognize popups from being blocked in ServiceNow
Just the other day I came across an issue with a client script, which did not seem to work in the Safari browser. The script wanted to open a browser window to register an outage using the window.open...
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Keep track of your adjustments
Making adjustments to a ServiceNow environment is one thing. Tracking your adjustments and document them is a whole different kind of thing. With experience at an FDA compliant customer, it is crucial...
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Confusion about email size
There is a limit to the size of individual emails that the ServiceNow servers allow. This is currently set to 25MB for both inbound and outbound emails via ServiceNow email servers in the datacenters,...
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Using the ODBC-plugin with ServiceNow
One of the remarks heard most often about a SaaS (Software as a Service) solution is the lack of control it gives you over your own data. In truth most of the existing reporting and BI functionality...
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Dynamic Load Server-side Javascript
When creating custom solution in ServiceNow it is important to clarify the technical requirements of its functionality. After clarification it is good practice to check if the required functionality...
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Using a SOAP button on a Request Item
For a client we build a button in a service request which supposed to integrate with a soap request. The client didn’t want the Soap Call to be happening on the change of a field but wanted the user to...
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Archiving with unique fields
In the instances which have the Berlin or a later release installed, the archiving functionality is enabled. The application “System Archiving” is available. Archiving rules are used to determine which...
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Single Sign On (SSO) and CMS: difficult or easy? An anecdote
We are lucky to employ an impressive amount of ServiceNow consultants that are highly skilled, experienced and extremely clever (and that is not a joke). They are able to create solutions for complex...
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Strengthen your password
Standard behavior of SNC instances is that no password checking is done. Security departments however demand passwords that are ‘strong’. What a strong password is depends on the demands of the company...
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How to use the “Not Exists” operator
Once I was at a customer who wanted to know which CIs in the Configuration Management Database (CMDB) were not linked to an IT service. I discovered that ServiceNow didn’t posses the capability to do...
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Requirements Management and Quality Assurance
I have been working on several complex projects to deliver ServiceNow to our customers. At the moment we are in the beginning stages of a project to replace an extensive HP Service- and Asset manager...
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