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What the LOG object can do for you…
Recently a respected and very knowledgeable colleague of mine posted an article about finding specific information in the ServiceNow Wiki. Wonderful, Wiki is a great source for information, but what if...
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Howto: Manage e-mail hyperlink to ServiceNow with a portal
The portal You have created a beautiful portal in ServiceNow using CMS where your end users can log in, search for support, create tickets, chat with a service desk and keep track of their logged...
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Is the “Upload File” module for images only?
A few years ago Service-Now decided to change the file upload functionality. If I am correct that was in the Berlin release. Before that version it was possible to upload any sort of file and customers...
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Importing users with password
When you set-up a new instance for a customer there comes a time that the users have to be created or imported. When they are not using an external authentication method, like Active Directory...
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Dynamic SOAP Endpoints in ServiceNow
One of the challenges when creating a SOAP interface is to make sure that each ServiceNow environment communicates with the correct environment on “the other side”. This article provides a fairly...
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Update the GlideRecord object with Journal fields
A short while ago, while implementing Service-Now for a customer, we experienced behaviour we did not anticipated. We were creating a mechanism where we could send and receive messages through SOAP Web...
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Reference field searching
When working with references, people might not always know the exact name of the record or item they are looking for. An example of this is a CI. In this example, when you are searching for your...
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To log or not to log. That is the question!?
We all like to develop new and ingenious code which does lots of spectacular things. In order to achieve this we probably need some help in the form of logging as not always we can write the code...
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Are you using Financial Management?
During my adventures in ServiceNow I bumped into the Financial Management module. Normally we ITSM people take a big leap around it and we focus on process that are more familiar to use like change or...
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A Best Practice model in ServiceNow
As an ITSM implementer Logicalis SMC has loads of experience in implementing ITSM tools and solutions based on industry “Good Practices”. Together we have realised 100+ ITSM implementations. With all...
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Help! My new number disappeared!
Help! My new number disappeared (when using “Insert and Stay”)…… Recently a customer asked me for support on some strange behaviour of a number field. They had created a custom table with a field...
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Removing the out of the box ‘export’ functionality
For privacy or security reasons you sometimes want to prevent users to make an export of tables they have access to. For example. the user table is normally accessible for everyone with an itil role....
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Governance your compliance with ServiceNow
“We need to do this! Else we are not compliant!” I have heard this numerous times while working at a SOx and FDA compliant customer. Of course, we need to ensure we are and stay compliant. But who...
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Back to the Basics with Relationships
ServiceNow is one of the most powerful platforms available in the IT Service Management market. As a cloud-based company they are still inventive with their automation. A few times per year ServiceNow...
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Querying the BSM map
An alternative solution for querying the BSM map or other hierarchical data that will improve performance. Issue: A Business Service Management (BSM) map graphically displays the configuration items...
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Out of the box
Have you worked in an implementation team that upheld a principle to change as little as possible to the out of the box system? Where it is important to implement what can be implemented with out of...
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Data Driven Implementation
The situation Always when I am working on a ServiceNow implementation I am looking for ways for the customer to maintain the application themselves. This usually translates into data tables that the...
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Exporting the Sys ID in Excel
Did you ever try to create an Excel export with the sys_id included? Your first question would be; ‘What do you need it for?’ That’s the correct question ☺. Most of the times when you do an export you...
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Before query business rule on sys_user table and impersonation
One of our customers has two companies that share the same business processes, which we can support by using the incident management module in ServiceNow. There was a requirement that incidents...
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Block ESS users in ServiceNow
You should read this article if your ServiceNow instance has a portal for the end users and you do not want to allow the end users in ServiceNow.You probably already created a Login Rule to redirect...
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