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Script execution flow
About two years ago I followed the ServiceNow Scripting training. The training provides information about most common places were different types of scripts are located in ServiceNow. As more or less...
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Frequent display issues with (related) lists
I am working on the service desk and on regular base we are getting issues about a particular user having problems with viewing records in a (related) list. In some situations a part of the list is not...
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The nuts and bolts of JavaScript
Today we will look into a problem that many a Servicenow consultant has lost some hours on solving. To prevent new consultants running into this problem, but also for the ones that solved it but didn’t...
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Automated testing to improve software quality
Automated testing is becoming more and more important. There are no human errors, it is easy to perform repetitive tests, it saves time and money and you will see the test results immediately so you...
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Importing record producers and variables
At our Facilities Management application, we had to create some record producers, a good amount of them, some with the same groups of basic questions (Who?, When?, Where?), but lots of different...
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Enhance your forms with icons using addDecoration!
Do you have forms with many mandatory fields? Are your users complaining they can’t save their record after filling just one mandatory field? Then worry no more and addDecorations! ServiceNow gives...
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ServiceNow licensing: 7 things to keep in mind…
ServiceNow is still one of the (if not THE) fastest growing software companies out there; really a phenomenal success! And over the years the platform functionality and pricing changed of course –...
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Prevent data retrieval from growing linear for each result
There are many ServiceNow customers and they all have their own specific demands. Some of them can be fulfilled by customizations using UI actions, but some of them require a fully customized page. For...
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Master Data Upload via Catalog Item
Do you want to perform Master Data uploads via a Catalog Item? ServiceNow gives you the option to make use of the following capabilities: Catalog Items UI Page UI Macro Workflows Script Actions Script...
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Creating a pop-up using a GlideDialogWindow
I recently had to create a pop-up window with a reference field where one could select a user to redirect an approval to. A Glide Dialog Window seemed to be the best option to me. An approver had to be...
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LDAPS via MID Server
LDAP is a good way to have your user provisioning in ServiceNow. This helps you to maintain user data in one source where it can be accessed by multiple applications. To transfer the user data...
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Organizing (a lot of) code with a controller pattern
ServiceNow does a lot of things right. It allows for a great deal of extending and customizing, and compared to most other SaaS solutions I see in practice it does so very well. You write your custom...
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How to ‘Show XML’– the not so annoying way
The one thing that possibly annoys me the most on Servicenow is the fact that the ‘Show XML’ pop-up is automatically closed when it is no longer in focus. Actually, I am not sure when the window is...
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Knock, knock who is there?
In ServiceNow out of the box it is possible to restrict access to the instance based on IP address. When access is revoked the following page is visible below. Under “System Security” a module is...
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Capture the template being used in record chosen from the template bar
Every now and then we get a customer question if it is possible to report on the use of templates. Usage like the number of times templates are used and by whom. Tracking this has become a bit more...
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Current in Advanced Reference Qualifiers
The “Current” object in the context of Reference Qualifiers is an interesting object that can assist in delivering the filter you are looking for in a Reference Qualifier. This article describes how...
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The getRefRecord dilemma
The getRefRecord functionality in ServiceNow is a function that gets a GlideRecord object for a given reference element. But what does it actually do and how should it be used in Istanbul and higher?...
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TOTP (Time based One Time Password)
Make use of one-time passwords for several two-factor authentication systems. A couple of months ago, I was working for a customer on a ServiceNow implementation where I had to configure an interface...
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Migrating knowledge articles from one ServiceNow instance to another
Sounds like a simple export and import XML right? That’s what I thought too… until we saw that the Knowledge state circles in the list view of kb_knowledge no longer showed the usual green for each...
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Creating a pop-up using a GlideDialogWindow
I recently had to create a pop-up window with a reference field where one could select a user to redirect an approval to. A Glide Dialog Window seemed to be the best option to me. An approver had to be...
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