Clik here to view.
A view on database views
Database views in ServiceNow are somewhat limited, but with a bit of creativity you can still make good use of them. The two main uses of database views are: Reporting and (direct) Web Services. This...
View ArticleClik here to view.
Things to consider when defining SLAs, OLAs and UCs
In addition to a blog I have written two years ago about defining SLAs in this blog I want to go a bit deeper into the things to consider when you start defining your SLAs, OLAs and UCs. I hope this...
View ArticleClik here to view.
A different approach to attachments
One of our customers had the need to hide attachments under certain curcumstances on tickets. Now, with out of the box ServiceNow, the user can see all attachments if he has read access to the ticket....
View ArticleClik here to view.
List Collector Population
What to do when you want to populate the left and right side of a list collector variable (slushbucket) with the values found in your database? For example you want to update the member list of a group...
View ArticleClik here to view.
Defining a complex role Security
Some of our customers require a complex role security for the setup in ServiceNow. This can mean that multiple tool roles are used and each of them has different abilities on the fields and buttons in...
View ArticleClik here to view.
Using an icon library in ServiceNow Content Management System
(AKA: Help, we need more icons!)Every now and then, you might need extra icons in the Content Management Section of Service Now.In this sample, I show you how to use Font Awesome...
View ArticleClik here to view.
Backup your data and code from any SN instance
As a service-now developer every few months I have the need to lookup a piece of code or check on some data or property setting from a while ago. Although in service-now most things are is auditable...
View ArticleClik here to view.
Cloud, Saas…. No room for desktop software anymore. Or is there!?
These days if it does not run in the cloud then it is simply not good enough anymore. But truth is that we often still need some local software installed in order to communicate with our product in...
View ArticleClik here to view.
ServiceNow APIs as Java Classes
APIs provide classes and methods that can be used in scripts to define functionality. ServiceNow provides APIs as JavaScript classes. Like all rock hard ServiceNow developers we use this classes to...
View ArticleClik here to view.
SLA Engine and commitments
There are many ways and reasons to define a SLA inside ServiceNow, but most of you will be familiar with the concept of standard SLAs: You define a condition for the start, pause and stop of the SLA...
View ArticleClik here to view.
Import Sets – Enhancing Copy empty fields
ServiceNow has a nice feature to map empty fields when using transform maps to import data. When the ‘copy empty fields’ checkbox is checked it will map empty fields to the target record for each...
View ArticleClik here to view.
Use trend data in a custom chart
What do you do when you need a report of open change tickets per day of the last month? Yes, you create a Trend Job(sys_trend_jobs) which counts the open change tickets every day and creates a record...
View ArticleClik here to view.
Introducing the Smartphone Layout
Since the Dublin release ServiceNow has released their new Smartphone layout and a native ServiceNow Mobile App for Apple devices. So the current mobile layout will rename to the legacy Mobile UI. I...
View ArticleClik here to view.
Service Catalog: Record Producer Variables in your Change Ticket
At a recent project, we had a requirement to show the variables of a record producer on the change record that was created by the record producer. This can be done easily by adding the variable editor...
View ArticleClik here to view.
Using the last input data from a journaled field
Sometimes you get a request that sounds simple and you bravely tell the requester that arranging this won’t take more than just a few seconds. And sometimes, shortly after your brave remark to the...
View ArticleClik here to view.
Discovery and creating new CIs
If discovery tools are used within ServiceNow it can happen that based on the information provided it is not possible to determine the specific CI Class in ServiceNow. Therefore it could be useful to...
View ArticleClik here to view.
Preventing Endless Loop Communication
Once I was working for an IT Service Integrator who uses Incident management in a Multivendor environment. In this environment there was made an explicit distinction between Customers, Internal IT...
View ArticleClik here to view.
Message Triggers
When implementing Integrations to external systems the normal way to trigger outbound messages is by using Business Rules and Script Includes that will validate and decide if a message needs to be...
View ArticleClik here to view.
Don’t get lost in your PA Dashboard Widgets
Since the Helsinki release you can enable the Responsive Canvas plugin. This gives you full flexibility on how to arrange your dashboard widgets. Besides it offers lazy load, causing the widgets on the...
View ArticleClik here to view.
Show HTML while glide.ui.escape_text is set to true
During a Hardening period with one of our customers I had to set some security properties to ‘true’. This will harden the security on the platform. Setting some properties to ‘true’ did cause some...
View Article